Applicant Background Screenings
American DataBank
 
 

Frequently Asked Questions

  1. Is a background check required?
  2. Why is a background check required?
  3. What if an applicant does not comply with the background check requirements?
  4. Do I have to order my background check through this website?
  5. I made a mistake on my order. Can I change the information I submitted?
  6. How can I obtain a copy of the completed report?
  7. I requested a copy but never received one. Can I get another copy?
  8. I requested a report some time ago can I still get a copy?
  9. How far back do results go?
  10. I have a record from 20 years ago. How can I tell if it will still show up on my record?
  11. Are juvenile records included in the results?
  12. I had a record expunged. Will that record show up?
  13. My background check report was is flagged. What does this mean?
  14. My report was flagged. What can I do if I disagree with the information reported?
  15. Can American DataBank tell me whether my application has been approved?

Question: Is a background check required?
Answer: Yes. If you have been asked to complete a background check as part of the application process, one is required.

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Question: Why is a background check required?
Answer: The background check helps ensure the safety and wellbeing of individuals and the public.

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Question: What if an applicant does not comply with the background check requirements?
Answer: An applicant who does not comply with the background check requirements may be excluded from the application process.

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Question: Do I have to order my background check through this website?
Answer: Yes. The entity with whom you’ve applied requires applicants to order a background check through this website. Applicants are responsible for entering the information used for the background check accurately and completely. Information provided by phone or fax is subject to miscommunication, such as handwriting that is difficult to read, telephone static, etc. Therefore, all applicants must enter their own information through the website and accept responsibility for the accuracy of the information provided.

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Question: I made a mistake on my order. Can I change the information I submitted?
Answer: There is no way to change information once an order is submitted. Orders are processed immediately. Many search results return instantly and nearly all results are available within 48 hours.

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Question: How can I obtain a copy of the completed report?
Answer: If you created an account at the time of your order, you can login to your account to obtain a copy of the completed report. If you did not create an account, please contact American DataBank to obtain a copy of the completed report. A convenient, online request form is available. Please include a valid email address within your request.

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Question: I requested a copy but never received one. Can I get another copy?
Answer: Spam blockers and other email filters often misinterpret email attachments as spam. Please look for our message in your spam blocker or junk mail folder. If you created an account at the time of your order, you can login to your account to obtain a copy of the completed report. If you did not create an account, please contact American DataBank to obtain a copy of the completed report. A convenient, online request form is available. Please include a valid email address within your request.

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Question: I requested a report some time ago can I still get a copy?
Answer: American Databank retains reports indefinitely. Copies of completed reports are always available. Please contact American Databank and request to receive a copy via email.

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Question: How far back do results go?
Answer: American Databank reports as much information as allowed under individual jurisdiction policy. The number of years reported varies by State and county. Some jurisdictions report records from more than 20 years ago; others limit information to the last 7 years.

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Question: I have a record from 20 years ago. How can I tell if it will still show up on my record?
Answer: American Databank reports as much information as allowed under individual jurisdiction policy. The number of years reported varies by State and county. Some jurisdictions report records from more than 20 years ago; others limit information to the last 7 years.

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Question: Are juvenile records included in the results?
Answer: American Databank will only report juvenile records reported by the court. Most states only report juvenile records when the juvenile was charged as an adult.

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Question: I had a record expunged. Will that record show up?
Answer: American DataBank does not report records that have been expunged, sealed or otherwise removed from court records. American Databank does not have legal access to sealed court records.

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Question: My background check report was is flagged. What does this mean?
Answer: A report may be flagged for one of several reasons: a court record may have been found, the FBI may have reported information as the result of a fingerprint search, a drug screen may have been positive – or, the flag can indicate that an order has expired. If you have questions, please contact American DataBank for further assistance.

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Question: My report was flagged. What can I do if I disagree with the information reported?
Answer: As a third party consumer reporting agency, American DataBank reports information as it is received from our sources. If you believe that any information we reported is incorrect or inaccurate, you may contact us to dispute the information.

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Question: Can American DataBank tell me whether my application has been approved?
Answer: American DataBank is a third party consumer reporting agency and can only provide information regarding the searches we conduct. We do not assist with application decisions, and we are not privy any decisions made by the entity with whom you have applied.

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